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Chatbots

Chatbots are AI (Artificial Intelligence) programs and tools that simplify the interactions between humans and computers. Also, they are powerful business-support tools. They can interact with customers and recognize speech or text. They can answer simple or complicated questions.

AI chatbots are trained to operate more or less autonomously, using processes known as Natural Language Processing (NLP), combined with artificial intelligence and the data it collects through human interaction. The benefits of using AI chatbots are:

  • Save time and money

  • Improve engagement on your site

  • Offer customer support 24/7

  • Qualify your leads before they speak to a sales agent

 

Chatbot Solutions

 

1. Customer Support: Chatbots answer questions, provide brand and product information, triage support tickets, and provide real-time order updates like your service center.

  • Chatbots can handle your entire FAQ for your eCommerce visitors.

  • Chatbots can help your visitors 24/7.

  • Your team can handle more complicated issues requiring human attention while the chatbot handles most of the load.

 

2. Sales & eCommerce: A Chatbot leads the entire sales experience through a naturally flowing conversation. It is a friendly shopping assistant, salesperson, and support rep in your eCommerce site.

  • Offers select products as an interactive shopping assistant.

  • Suggest complementary products to your customers based on current and past purchase histories. Also, offers promotions and discounts by applying your sales goals and policy.

  • Improves user satisfaction, and reduces churn and abandoned carts. It can answer common FAQ questions and handle order status and delivery status queries.

  • Chatbots suggest repeating and recurring purchases based on purchase history.

3. Internal Employees: Chatbots deliver incredible business value by streamlining the workflows of internal employees. Also, they are time-saving resources for internal employees whose energy is better spent on meaningful work and productivity.

  • Streamlines communications and support between departments.

  • Facilitates employee onboarding.

  • Helps operations with day-to-day tasks.

  • Provides updated information for internal works.

  • Empowers physical robots

Chatbot Services We Offer

  • Provide Personalized conversation flows driven by multiple, real-time factors

  • Update Chatbot Knowledge-base with up-to-date information and time-sensitive events and promotions

  • Extend your reach by deploying across multiple social media channels, SMS/MMS, voice assistants, and your website

  • Successful Customer Team

  • Multilingual chatbots for global business

  • e-Catalog with AI chatbot for marketing

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